Effective Date: August 15, 2026
ODAC24 Pvt. Ltd. (“ODAC24”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and self-drive car rental facilities.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, make a booking, or use our car rental services.
1. Information We Collect
Depending on how you interact with ODAC24, we may collect the following information:
Personal Information
- Full name
- Mobile/phone number
- Email address
- Residential or correspondence address
- Date of birth or age, where required for rental eligibility
- Identification and address proof details
- Driving licence details
- Booking and rental information
Booking Information
When you enquire about or book a vehicle, we may collect:
- Pickup and drop-off details
- Booking date and rental duration
- Selected vehicle
- Rental preferences
- Payment and transaction details
- Additional information required to provide the rental service
Communication Information
If you contact us through phone, WhatsApp, email, website forms, or other communication channels, we may retain relevant information from those communications to respond to your enquiry and provide customer support.
Website Information
When you visit our website, certain technical information may be automatically collected, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Referring website
- General website usage information
2. How We Use Your Information
We may use your information to:
- Process and manage car rental bookings
- Verify customer identity and eligibility
- Verify driving licence and required documents
- Provide self-drive and other rental services
- Communicate with you regarding your booking or enquiry
- Confirm pickup and return arrangements
- Process payments and refunds
- Provide customer support
- Respond to questions and requests
- Improve our website and services
- Prevent fraud, misuse, or unauthorized activity
- Maintain business and rental records
- Comply with applicable legal and regulatory requirements
- Send service-related updates and, where permitted, promotional communications
We will use personal information only for lawful and specified purposes relevant to the services we provide.
3. Car Rental Documents
For certain vehicle rentals, ODAC24 may require documents such as a driving licence, identity proof, address proof, or other documents necessary to verify eligibility and complete the rental process.
These documents will be used for purposes such as:
- Customer verification
- Rental eligibility verification
- Vehicle handover and return
- Compliance with applicable requirements
- Security and fraud prevention
Customers should provide only genuine and accurate documents.
4. Payment Information
Payments may be processed through third-party payment providers, banks, UPI services, or other payment platforms.
ODAC24 generally does not need to store complete card details when payment processing is handled by a third-party payment provider. Such providers may process your payment information according to their own privacy policies and terms.
5. Sharing of Information
ODAC24 does not sell or rent your personal information to third parties.
We may share information when reasonably necessary with:
- Payment processors and banking partners
- Technology and website service providers
- Customer communication providers
- Professional service providers
- Government authorities or law-enforcement agencies when legally required
- Other service providers necessary to complete your booking or provide our services
Any sharing will be limited to information reasonably necessary for the relevant purpose.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Improve website performance
- Measure advertising and marketing performance
- Provide a better user experience
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Google and Advertising Services
ODAC24 may use third-party advertising and analytics services, such as Google Analytics, Google Ads, Meta, or similar platforms, to understand website traffic and measure advertising performance.
These services may use cookies or similar technologies to collect information about website interactions.
Their use of information is governed by their respective privacy policies.
8. WhatsApp and Phone Communication
If you contact ODAC24 through WhatsApp or phone, your communication details may be used to:
- Respond to your enquiry
- Provide vehicle information
- Confirm bookings
- Share rental-related information
- Provide customer support
WhatsApp and telecommunications services are operated by third-party providers and are subject to their own privacy practices.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing and managing rental transactions
- Customer service
- Maintaining business records
- Resolving disputes
- Preventing fraud
- Complying with legal, tax, accounting, or regulatory requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
11. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion or erasure where legally applicable
- Withdraw consent where processing is based on consent
- Raise a privacy-related grievance or complaint
Requests may be subject to reasonable verification to protect your information from unauthorized access.
India’s Digital Personal Data Protection Act, 2023 provides for rights including access to information, correction/erasure, and grievance redressal, subject to the Act and applicable rules.
12. Children’s Privacy
Our services are intended for individuals who are legally eligible to rent and drive vehicles.
We do not knowingly collect personal information from children for the purpose of providing vehicle rental services. If we become aware that information has been collected from a child contrary to applicable requirements, we may take appropriate steps to delete it.
13. Third-Party Websites
Our website may contain links to third-party websites, payment platforms, social media platforms, or other external services.
ODAC24 is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.
14. Accuracy of Information
Customers are responsible for providing accurate, complete, and authentic information and documents.
Providing false, misleading, or unauthorized information may result in cancellation of a booking or refusal of rental services and may have other consequences under applicable law.
15. Changes to This Privacy Policy
ODAC24 may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us:
ODAC24 Pvt. Ltd.
Address: Booth No. 119, Taxi Provider, Market, Sector 46C, Chandigarh, 160047, India
Phone: +91 98150 70133
Email: odac24chd@gmail.com
Website: odac24.com
We are available for customer enquiries and support through phone and WhatsApp.
Last Updated: August 15, 2026
