Effective Date: August 15, 2026
This Refund & Cancellation Policy explains the cancellation, refund, rescheduling, and security-deposit terms applicable to bookings made with ODAC24 for self-drive car rental services.
By making a booking with ODAC24, you acknowledge and agree to this policy.
1. Booking Confirmation
A booking is considered confirmed only after ODAC24 has accepted the booking and received any applicable advance payment or booking amount.
Availability of a vehicle is not guaranteed until the booking has been confirmed by ODAC24.
2. Customer Cancellation
If a customer wishes to cancel a confirmed booking, they should contact ODAC24 as soon as possible through phone, WhatsApp, or email.
The refund amount, if any, may depend on:
How much notice is provided before the scheduled pickup time
The rental duration
Vehicle category
Booking amount paid
Special offers or promotional bookings
Other terms communicated at the time of booking
Cancellation charges may apply.
3. Cancellation at Short Notice
Bookings cancelled close to the scheduled pickup time may be subject to higher cancellation charges or may be non-refundable, depending on the booking terms.
If the customer does not arrive for the booking and does not inform ODAC24, the booking may be treated as a no-show and the advance payment may be non-refundable.
4. Rescheduling
Customers may request to change their booking date or rental period.
Rescheduling is subject to:
Vehicle availability
Advance notice
Applicable price difference
ODAC24’s approval
If the requested vehicle is unavailable on the new date, the cancellation terms applicable to the original booking may apply.
5. ODAC24 Cancellation
In exceptional circumstances, ODAC24 may need to cancel or modify a confirmed booking due to:
Vehicle breakdown
Accident
Maintenance issues
Vehicle unavailability
Safety concerns
Operational issues
Government restrictions
Events beyond ODAC24’s reasonable control
Where ODAC24 cancels a confirmed booking and is unable to provide a suitable replacement, the customer may be eligible for a refund of the applicable amount already paid for the cancelled rental.
6. Refund Processing
Approved refunds will normally be processed through the original payment method used for the booking.
The time taken for the refund to appear in the customer’s bank account, card, UPI account, or other payment method may depend on the relevant bank or payment service provider.
ODAC24 is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.
7. Security Deposit
A security deposit may be collected before the vehicle is handed over.
The security deposit is separate from the rental payment and may be used to recover applicable charges, including:
Vehicle damage
Missing accessories
Lost keys
Excess cleaning
Fuel shortage
Late return charges
Traffic fines or parking penalties
Towing or recovery expenses
Other charges arising from the customer’s use of the vehicle
After the vehicle is returned and inspected, the refundable balance of the security deposit will be processed according to ODAC24’s applicable procedures.
Where additional charges are identified after the vehicle return, ODAC24 may deduct those charges from the security deposit where permitted.
8. Early Return
If a customer returns the vehicle before the agreed rental end date, the unused rental period is not automatically refundable.
Any refund or adjustment for early return will be subject to the booking terms communicated by ODAC24.
9. Late Return
Returning the vehicle after the agreed return time may result in additional rental or late-return charges.
A customer should contact ODAC24 as soon as possible if they expect to be late.
10. Non-Refundable Charges
Certain charges may be non-refundable, including where applicable:
Payment gateway charges
Administrative charges
Special booking charges
Charges arising from customer-requested services
Charges resulting from damage, misuse, or violation of rental terms
Applicable cancellation or no-show charges
Any specific non-refundable amount applicable to a booking will be communicated to the customer where required.
11. Damage & Outstanding Charges
A refund cannot be processed until outstanding charges relating to the rental have been determined.
If the customer owes ODAC24 money for damage, fines, fuel, late return, missing items, or other applicable charges, these amounts may be deducted from the refundable security deposit or otherwise recovered from the customer, subject to applicable law.
12. Refund Eligibility
Refunds are processed only where the customer is eligible under the applicable booking terms and this Refund & Cancellation Policy.
Providing incorrect information, fraudulent documents, unauthorized use of a vehicle, or violating the rental agreement may result in cancellation of the booking without a refund, subject to applicable law.
13. How to Request a Cancellation or Refund
To request a cancellation, rescheduling, or refund, please contact ODAC24 with:
Customer name
Booking/reference number
Registered mobile number
Booking date
Reason for cancellation
Payment details, where required for verification
Requests may be verified before any refund is approved.
14. Policy Changes
ODAC24 may update this Refund & Cancellation Policy from time to time.
The policy applicable to a booking will generally be the policy and booking terms communicated at the time the booking is confirmed, subject to applicable law.
15. Contact Us
For cancellation and refund-related enquiries, please contact:
ODAC24
Address: Booth No. 119, Taxi Provider, Market, Sector 46C, Chandigarh, 160047, India
Phone: +91 98150 70133
Email: odac24chd@gmail.com
Website: odac24.com
Last Updated: August 15, 2026
